Terms & Conditions

Welcome to Youtime. The website https://youtime.com ("Website", "Site") is owned and operated by Youtime AB (Swedish org. nr 559219-8773), Birger Jarlsgatan 37A, 111 45 Stockholm, Sweden ("Youtime", "we", "our", "us").

These Terms and Conditions ("Terms"), which incorporate our Privacy Policy and other documents referred to within these Terms, govern the supply of any products ordered by you on the Site and your use of the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agreed to the Terms.

Nothing in these Terms limits or excludes any rights you have under mandatory Swedish or EU consumer protection law, including the Swedish Consumer Sales Act (konsumentköplagen) and the Swedish Distance Contracts Act (lag om distansavtal och avtal utanför affärslokaler). If anything in these Terms conflicts with those rights, your statutory rights apply.

We may modify these Terms or the content of the Site at any time, and the revised Terms will be made available on our Site. The Terms in force at the time you place your order apply to that order. We request that you read these Terms and our Privacy Policy carefully before using the Site or purchasing any products. If you have any questions about browsing and shopping online with Youtime, please see our FAQs or contact us.

Placing an order

You may place an order via the Site at https://youtime.com. To place an order, you must:

be at least 18 years of age;
provide your personal and payment details, including your full name, phone number, email address and any other requested information. By providing these details, you confirm that they are valid and correct and that you are the person specified in the billing information; and
hold a valid payment method acceptable to Youtime, such as a credit or debit card, or an account with one of our accepted payment providers (for example Klarna, PayPal or Swish).

We may use your personal information for the purpose of fraud prevention and, where relevant, credit checks carried out by our payment providers. Please refer to our Privacy Policy for further information about how we use your personal information.

Acceptance of your order

When you place an order via the Site, you make an offer to purchase the selected goods from us in accordance with these Terms. Unless you cancel your order, your offer is accepted, and the contract for the supply of the goods is completed, when we (or our authorised agent) send you an email confirming that the goods have been dispatched.

For the avoidance of doubt, your offer has not yet been accepted when:

you add one or more items to your cart; or
you receive an email acknowledging your order. That email confirms that we have received your order, not that we have accepted it.

At the time your order is placed, your chosen payment method will be charged or reserved in the amount of the total price of your order. The transaction may appear as "authorisation only" or "pending" on your statement until your order is fulfilled.

To protect you and your financial institution, we operate fraud detection processes, including monitoring suspicious transactions and verifying the authenticity of orders. If your order triggers our fraud prevention checks, we may contact you to confirm additional details. If we cannot obtain payment authorisation, or you do not provide requested information within a reasonable time, your order may be cancelled and any payment returned via the original payment method. Your bank may take 3–5 working days to clear returned funds.

We reserve the right to:

decline your order at our discretion, including where we cannot obtain payment authorisation, the goods are unavailable, a pricing or product description error has occurred, or you do not meet the requirements set out in these Terms; and
restrict or limit the quantity of particular goods shipped to any one customer or address.

The contract for the supply of goods is concluded in Stockholm, Sweden.

Prices

All prices are stated in Swedish kronor (SEK) and include VAT (moms). Delivery charges, where applicable, are shown at checkout before you confirm your order.

Prices are subject to change, effective upon posting to the Site. Price changes do not affect orders already placed. In the event of an obvious pricing error that you could reasonably have been expected to notice, we may cancel the affected order and refund any payment made.

Delivery

Delivery options, charges and estimated delivery times are set out on our Shipping & Returns page and at checkout. Unless otherwise agreed, we will deliver within 30 days of order confirmation.

Right of withdrawal (ångerrätt)

As a consumer, you have a statutory right to withdraw from your purchase within 14 days of the day you (or someone you designate) receive the goods, without giving any reason.

To exercise your right of withdrawal, notify us within that period by emailing hello@youtime.com with your order number, or by using the standard withdrawal form provided by the Swedish Consumer Agency (Konsumentverket). You then have 14 days from your notification to return the goods to us. You bear the direct cost of the return shipment unless the goods are faulty or we have delivered the wrong item.

You may examine goods to the extent necessary to establish their nature and characteristics — as you would in a store — but if the value of the goods is reduced because of handling beyond this, we may make a corresponding deduction from your refund.

Exceptions: the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons (for example skincare, cosmetics and personal care products) once the seal has been broken after delivery, or to goods made to your specifications.

Once we have received the returned goods, or you have provided proof of having sent them, we will refund all payments received from you, including standard delivery charges, without undue delay and at the latest within 14 days, using the same payment method you used, unless you have expressly agreed otherwise.

Faulty goods and complaints (reklamation)

Under the Swedish Consumer Sales Act, you have the right to complain about a defect in a product within three years of receiving it, provided the defect is original. An original defect does not have to appear immediately. You must notify us within a reasonable time after discovering the defect; notification within two months is always considered within reasonable time.

To make a complaint, email us at hello@youtime.com with your order number, the name of the product and a short description of the issue. If a product is faulty, we will cover the cost of the return and, depending on the circumstances, offer repair, replacement, price reduction or a refund in accordance with your statutory rights.

Returns process

Practical details of our returns process, including how to obtain a return authorisation, are set out on our Shipping & Returns page.

Intended use

Products sold on the Site are intended for personal use in accordance with their instructions. If you use products for any other purpose, you do so at your own risk.

Promotions

From time to time we may run promotions on our Site which are subject to both these Terms and any additional promotion-specific terms presented with the promotion. Promotion-specific terms may include conditions in respect of selected styles, brands, colours, collections, purchase periods, purchase methods, minimum spend requirements, bundle discounts or partner promotions. Please read the specific conditions that apply to each promotion; by proceeding to purchase you accept the terms of the applicable promotion(s).

We also run joint promotions with third-party partners from time to time. Please consult the terms of those programs for full details.

Promotional codes

Promotional codes, such as our 10% first-purchase discount, are valid for personal use on full-priced products only and cannot be combined with any other offer, unless otherwise specified. Please refer to the specific terms of each offer for any exclusions.

Gift with purchase

Gift-with-purchase offers apply while stocks last and are not valid on drop-ship products unless otherwise stated.

Intellectual property rights

In these Terms:

Content means any materials or content that contribute to the existence and the "look and feel" of the Site, including information, graphics, headers, icons, images, logos, names, sounds, music, video, audio, text, software, HTML and code; and
Intellectual Property Rights includes copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information, design rights and any other intellectual property rights, whether registered or unregistered, including all applications for, and renewals or extensions of, such rights anywhere in the world.

The Site, the Content and all Intellectual Property Rights in them are owned by Youtime or, in some cases, our affiliates, partners or licensors, and are protected by Swedish law, including the Swedish Copyright Act (lag (1960:729) om upphovsrätt till litterära och konstnärliga verk), EU law and international treaties.

You are not granted any rights in the Content or the Site other than as expressly authorised by us, our licensors or applicable law. Any unauthorised publication, reproduction, distribution, sale, modification or other use of any part of the Site or Content is prohibited. You may make one copy of Content for your personal, non-commercial use.

No commercial use

The products made available on the Site, including any samples we may provide, are for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any Content, software, products or services obtained from the Site.

User content

From time to time we may encourage you via social media to share your own content using specific hashtags in connection with a campaign. If you upload or otherwise provide any information or content ("User Content") in the course of using the Site or participating in such campaigns, you:

grant us a non-exclusive, worldwide, royalty-free, sub-licensable right to use the User Content (and the intellectual property rights in it) in our marketing and communications, in all media; and
confirm that the User Content is your own, does not infringe the rights of any third party, and complies with applicable law.

You agree not to provide any User Content that is defamatory, fraudulent, unlawful, threatening, harassing, obscene, hateful or discriminatory; that infringes the rights of third parties; that contains spam, viruses or other harmful code; or that encourages others to engage in any such behaviour. You may withdraw your permission for our future use of your User Content at any time by contacting us at hello@youtime.com.

Third-party sites

The Site may contain links to websites, platforms or resources operated by third parties ("Third Party Sites"). Youtime is not responsible for the content, accuracy or availability of Third Party Sites and does not endorse them. Your use of Third Party Sites is at your own risk, and we recommend that you review their terms and privacy policies. Reference to any product, service or other information by trade mark, manufacturer or supplier does not constitute or imply endorsement by Youtime.

Limited licence to use the Site

We grant you a limited, revocable, non-exclusive licence to access the Site for your personal use. You may not:

frame or use framing techniques to enclose any part of the Site;
publish, distribute, sell, license or download the Site or Content (except caching or as necessary to view the Site);
use the Site or Content other than for personal use;
modify, reverse engineer or create derivative works based on the Site or Content;
collect account information for your own or another party's benefit;
use meta tags or other hidden text utilising any Content; or
use robots, spiders, crawlers or similar data-gathering tools, or take any action that imposes an unreasonable load on our infrastructure.

Any unauthorised use of the Site or Content automatically terminates this limited licence, without prejudice to any other rights or remedies available to Youtime.

Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability under mandatory consumer protection law, or for death or personal injury caused by our negligence, or for fraud.

Subject to the above, and to the fullest extent permitted by applicable law, Youtime is not liable for: (a) interruption of business; (b) delays or interruptions in access to the Site; (c) data non-delivery, mis-delivery, corruption or loss; (d) viruses, system failures or malfunctions occurring in connection with your use of the Site, including via links to third-party websites; (e) inaccuracies or omissions in Site content; or (f) events beyond our reasonable control; and we are not liable for any indirect or consequential loss, including loss of profits, revenue, data or goodwill.

Indemnity

To the extent permitted by applicable law, you agree to indemnify us against any claim, loss, damage or expense (including reasonable legal costs) suffered or incurred by us arising from your breach of these Terms or your unlawful use of the Site or Content. This does not apply where and to the extent the loss was caused by our own fault.

Breach and termination

If, in our reasonable opinion, you breach any provision of these Terms, we may issue a warning, or temporarily suspend or permanently prevent your access to all or part of the Site. Termination of your access to the Site does not affect any orders already accepted or your statutory rights.

Force majeure

We are not responsible for any delay or failure to perform caused by circumstances outside our reasonable control, including governmental actions, changes in law, strikes or other labour disputes, war, acts of terrorism, fire, flood or other natural disaster, pandemic or epidemic, failures of third-party suppliers or carriers, or interruptions to power, communications or internet services. Your statutory rights, including the right to cancel an order that is significantly delayed, are unaffected.

No waiver

Any failure by us to enforce any of our rights does not constitute a waiver of those rights.

Severability

If any part of these Terms is found to be illegal, void or unenforceable, that part will be severed and the remainder will continue in force.

Governing law and disputes

These Terms, and any purchase made through the Site, are governed by Swedish law. As a consumer, you also benefit from any mandatory protections of the law of the EU/EEA country in which you reside.

If a dispute arises that we cannot resolve together, you may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations. You may also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. Disputes may otherwise be brought before the Swedish courts.

Contact

If you have any questions regarding these Terms and Conditions, please contact us or email hello@youtime.com.

Last updated: 22 July 2026