We accept Mastercard, Visa, and PayPal. We also accept Apple Pay, Google Pay, Swish and Klarna.

When you place an order, you will be directed to an order confirmation page containing your order number. If you do not see an order confirmation page after submitting your order, your order was not submitted successfully. You will also receive an order confirmation email sent to the email address that you included in your order. You may access current and past order information by creating and signing into your account on the website, or by contacting Customer Service at hello@youtime.com

Occasionally, we change our minds. It happens! No harm done. An order may be cancelled if it has not yet been processed and prepared for shipment. Once you have received an 'order shipped' email, you can no longer cancel.

To cancel your order, please contact our Customer Service team at hello@youtime.com or via the chat function during business hours (9:00 AM to 5:00 PM CET, Monday to Friday) so we can help you.

Before your order has been prepared for shipment, Customer Service can help change your shipping address. Please contact hello@youtime.com as soon as possible. Please note though, that once an order has been placed, it is not possible to edit billing details.

Before your order has been prepared for shipment, Customer Service can help change your order. Please contact hello@youtime.com as soon as possible. Once you have received an 'order shipped' email, it is no longer possible to change your order.

We use a number of delivery partners depending on your market and the service you choose at checkout. Depending on the option selected, your parcel may be delivered to your door, to a collection point, or to a parcel locker, and some services require a signature.

Your shipping confirmation email will tell you which service is carrying your order and where to expect it, and you can follow it on the tracking link.

If a parcel is not collected within the carrier's holding period it is returned to us, and a fee of 200 SEK applies to cover handling and return costs.

Yep, we do it too. To reset your password, visit the Login page and fill in your email address to have a reset password link sent to you. Please note that for security reasons we do not store passwords and are unable to send your old password via email.

Youtime ensures that your personal information is kept private and confidential and at no point will we share it with a third party without telling you, except as necessary to process and service your orders, for example with our delivery partners and payment providers. For more information, please see our Privacy Policy.

We ship across Sweden, Denmark, Finland and Norway, and to a number of other European markets.

For the full list of countries, delivery options and shipping costs for your market, see our Shipping & Returns

Orders are dispatched from our Stockholm studio the same or the following business day, Monday to Friday. Orders placed over a weekend or on a public holiday are processed on the next business day.

Delivery times depend on your location and the service you select at checkout:

Sweden, 2 to 4 business days
Denmark, Finland and Norway, 3 to 6 business days
Rest of Europe, 3 to 6 business days

You can also collect your order free of charge from our studio at Birger Jarlsgatan 37A in Stockholm.

During busy periods these times may extend by a few days. Once your order ships you will receive a tracking link by email. For anything else, contact us at hello@youtime.com with your order number.

Yes. Youtime Gift Cards are available in 500, 750, 1,000 and 1,500 SEK, and can be used across everything on youtime.com.

Gift Cards are online only and are sent by email with a unique code charged to the value you select. Apply the code at checkout to redeem. If it is for someone else, simply forward the email on to them.

Gift Cards are valid for one year from the date of purchase.

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Once your order has been shipped you will receive your tracking number via email. You can click on this link to be taken to the relevant tracking page, where you can track your order.

If you do not receive your package and there are no available tracking updates, please contact our customer service team at hello@youtime.com and include your order number in the correspondence, so we can help.

We reserve the right, in our sole discretion, to issue you a store credit or to send you replacement products.

Dangerous goods are items that contain flammable liquids (e.g. aerosols, fragrance, nail polish) and can only be shipped via road services due to air transport regulations.

As a consumer you have the right to withdraw from your purchase within 14 days of receiving your order. To do so, email us at hello@youtime.com with your order number within that period, and you then have a further 14 days to return the goods to us.

Products must be returned in the same condition they were received. Please note that sealed skincare, cosmetics and personal care products cannot be returned once the seal has been broken, for hygiene reasons.

Unless the item is faulty or we sent the wrong product, you cover the cost of return shipping.

Full details are on our Shipping & Returns page.

If, for any reason, your order is not as you expected, please get in touch at hello@youtime.com so we can help you.

Unfortunately we're not able to process exchanges at this time. We suggest returning your original order for a refund and placing a new order for the desired item.

You have chosen to invest in quality, therefore your youtime purchase should arrive in beautiful condition. If your order does not arrive as expected, please contact our Customer Service team at hello@youtime.com so that we may report the damage to our fulfilment provider, if necessary. Once an email is received, we will help you with next steps.